FAQs

Direct factory. We also have our sales and design team to offer better service to our valued customers.

We've already exported to more than 60 countries in North America, Asia, Europe, Middle East, Africa,South America.etc.

We have worked with a wide range of companies, from small startups to large, multinational corporations. Our expertise in the laboratory furniture industry enables us to meet the needs of various sectors, including healthcare, research, education, pharmaceuticals, and industrial labs.

Our company has been in the laboratory furniture and equipment business for over 15 years, during which we have gained extensive experience and built a solid reputation in the industry. We specialize in serving a variety of industries, including academic research labs, pharmaceutical labs, healthcare, manufacturing, and more.

Our commitment to quality, innovation, and customer satisfaction sets us apart. We offer customized solutions, high-quality materials, and a full range of laboratory furniture and equipment to ensure optimal functionality and safety for every lab.

Yes, we serve clients around the world, including Europe, North America, and Asia. Our international experience enables us to provide solutions that meet local regulations and standards.

Yes, we provide full design support tailored to your lab’s specific needs, including layout planning and furniture customization.

You can reach our sales team via email at ada@maxlabfurniture.com, by phone at +86 132 4232 3168, WhatsApp：+86 132 4232 3168, or through the contact form on our Facebook: https://www.facebook.com/MaxLabFurniture

Yes, we offer professional installation services to ensure your laboratory furniture and equipment are set up properly and safely.

Yes, we welcome visits to our showroom and production facility. Please contact us in advance to schedule an appointment.

T/T by our bank account directly, or by the West Union.

Absolutely! We offer customized solutions for laboratory benches, lab tables, and furniture systems to meet the specific requirements of your workspace.

Yes, all the products are designed professionally by our designers. Please feel free to inform us which item you are interested in.

Yes, of course. Custom-made items are welcome, if you have any need, please feel free to contact us at anytime.

Yes, welcome. If you have your own design, please kindly send the Layout or plan to us. The designer team will make 3D drawings and Rendering drawings.

We specialize in laboratory furniture and equipment, including lab benches, fume hoods, storage cabinets, lab accessories, and custom lab solutions.

We offer all steel fume hood, benchtop fume hood, multi-sided fume hood, walk-in fume hood, PP fume hood, ductless fume hood, stainless steel fume hood and perchloric acid fume hood to suit various laboratory needs and ensure safety.

Yes, We have CE, ISO9001, ISO14001, OHSASI18001 and so on.

We use a variety of durable materials such as stainless steel, steel wood, PP and wood composites. Our countertop materials are phenolic resin, epoxy resin, ceramic, trespa and granite, depending on your lab’s needs.

Yes, our laboratory furniture includes ergonomic designs such as height-adjustable lab benches and chairs that reduce strain during long hours of work.

Yes, all of our laboratory furniture focuses on durability, with a load-bearing capacity of up to 500KG/m², and is made of high-quality materials that can meet the requirements for large-scale precision instruments and equipment and exposure to chemicals in the laboratory.

Yes, we offer lab tables with integrated electrical outlets, power strips, and other features to support your laboratory's equipment needs.

Yes, we offer full customization for laboratory benches, modular systems, and storage units to meet your specific space and functional needs.

Yes, we offer a range of color options for laboratory furniture to match your lab’s aesthetic requirements or branding.

Yes, we can customize the material for your lab benches, fume hoods, and other equipment based on your preferences and the type of work being done in your lab.

We offer limited flexibility to make changes to your order after it has been placed. Contact our sales team as soon as possible if you need to make modifications.

Yes, we'll provide preliminary layout, confirm 3D drawings and rendering drawings.

Yes, we can incorporate custom logos, colors, and branding into your lab furniture to make it unique to your organization.

Yes, we specialize in designing and manufacturing lab furniture for specialized environments, including clean rooms, bio labs, and industrial labs.

To request a custom quote, please provide us with details about your lab’s size, needs, and desired specifications.

We usually will start to work after receiving 50% deposit, and as for the exact lead time, it depends on quantity and detailed requirement. We can promise it will be shipped on time as we negotiated.

Yes, we offer international shipping to most regions worldwide. Our logistics team ensures that all items are carefully packaged and delivered on time.

We have 15 years of experience in loading, fragile goods are packed in plywood boxes to ensure that they will not be damaged during transportation.

Yes, we offer express shipping for urgent orders. Please contact our sales team to inquire about availability and additional costs.

Once your order has been shipped, we will provide tracking information so you can monitor the status of your delivery.

Of course, if you need it, we will handle the customs clearance of international shipments for our customers to ensure that your laboratory furniture arrives on time.

Shipping costs are calculated based on the size, weight, and destination of your order. We provide a detailed shipping quote during the ordering process.

We will reply you within 24 hours by email or phone.

If we have local agent,we will arrange him to your site within 24 hours to assist you to shoot the problem.

You can contact our technical support team via email or phone for assistance with installation, troubleshooting, or any issues you encounter with your laboratory equipment.

If your product is damaged during shipping, please contact our customer service team immediately. We will arrange for a replacement or repair at no additional cost.

Yes, our customer support team is available to help with any issues or troubleshooting you may need for your laboratory equipment.

We strive to ensure customer satisfaction. If you are not happy with your purchase, please contact us, and we will do our best to resolve any concerns.

Yes, we offer training for your staff on how to properly use and maintain the laboratory equipment we provide. Contact us to schedule a training session.

We have been engaged in the manufacturing of various packing machines professionally over 15 years, and we can provide better after-sales service.